Renewal Behaviour Insight

Our parent company IPT owns the UK's largest online research panel. We leverage this leading research capability to survey consumers about their behaviour and motives, during renewal of motor and home insurance. Once a quarter we interview 1,000 consumers who have recently renewed their home insurance and another 1000 who have renewed their motor insurance to gain their feedback on what they did, and why.

Do you want to know

• What do consumers do at renewal?
• Why do they make those decisions?
• What is happening to retention?
• How aggregator share of quotations and sales is changing?
• Who do people shop with, and how?
• Market share of leading companies?

What you get

You get the answers to all the questions above, market share analysis and the benefit of our extensive knowledge and experience of the insurance industry.

Example - Example - Winning at first renewal can double customer 'stickiness'.

Loyalty by policy life