TrueCall

Want to understand your performance relative to the market?
Or understand how your consumers perceive your brand and customer service?
Understand and track customer purchase motivations?

TrueCall offers you this and much more. We do not employ mystery shoppers. We do not pretend to be customers. We use real consumers who want to renew their insurance to provide you with genuine customer feedback into your operation in two different ways.

TrueCall Customer Satisfaction Insight

Customer Satisfaction Insight offers you just that. Regular, fresh actionable information on the way your company and your competitors are perceived.

This gives you actionable feedback on your relative brand strength, your performance against customer expectations, your relative strengths and weaknesses.

TrueCall Telephone Insight

Integra evaluate over 120 aspects of the customer experience using experienced assessors to provide you with feedback on how your call handling compares to that of your competitors. Of course, we use real consumer calls to do to this and provide a more realistic evaluation of your service instead of the old style mystery shop. Our regular reports enable you to:

• Monitor changes in your performance across time.
• Identify the strategic direction and priorities of your closest competitors and compare your own performance against them.

Recommendations for clients are central to our proposition . Results are presented by our highly experienced account directors who will support and encourage you to make intelligent decisions about campaign and service delivery. Our reports utilise a combination of graphical data, written overviews and call clips to illustrate key findings.

Example data presentation:

Overall impression

Telephone insight overall score